20 November 2015
1.1. Ninja Babies Pty Ltd respects and is committed to upholding your rights to privacy protection under the Australian Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and the New Zealand Privacy Act 1993 (including the Information Privacy Principles). Ninja Babies Pty Ltd will comply with the Australian Privacy Principles and the Information Privacy Principles which regulate the collection, use, disclosure and handling of personal information.
1.3. Please ensure that you read this Policy before submitting your information to us.
1.4. In this Policy, “We”, “Us” and “Our” refers to Ninja Babies Pty Ltd.
1.5. Ninja Babies Pty Ltd is registered in Queensland, Australia.
1.6. “You” or “Your” means You, the customer.
1.7. Your access to and use of all information on this website, including purchase of Our product/s, is provided subject to the following Policy. The information is intended for residents of Australia only.
1.8. We reserve the right to amend this Policy at any time and Your use of the website following any amendments will represent Your agreement to be bound by this Policy as amended. We therefore recommend that each time You access Our website You read this Policy.
1.9. Ninja Babies Pty Ltd will only collect personal information that is necessary for our business functions and activities, or to comply with our legal obligations. Personal information may include your name, e-mail address, phone number or postal address.
2. We collect personal information in a number of ways, including information that you provide to us:
2.1. through our website;
2.2. when you contact us in order to make an inquiry or complaint about a Ninja Babies Pty Ltd product;
2.3. when you participate in Ninja Babies Pty Ltd promotions, events or market research; and
2.4. when you apply for employment with Ninja Babies Pty Ltd.
2.5. there will be circumstances where we obtain your personal information from other sources, such as joint marketing partners, social media platforms or persons with whom you are connected on social media platforms.
2.6. Before providing personal information relating to other persons to us, you must obtain their consent and notify them of the location of this Policy.
3. What we do with your personal information
3.1. Your personal information will be collected, held and used by us in accordance with this Policy and the applicable privacy laws. We may disclose or use your personal information for the purpose for which we collected it as well as for related purposes where you would reasonably expect us to do so.
4. We may use your personal information:
4.1. to respond to your inquiries and fulfil your requests, such as to respond to your feedback;
4.2. to process rewards, donations, prizes, or sample requests;
4.3. to provide you with updates and announcements concerning our products or promotions;
4.4. to enable you to participate in social sharing, including live social media feeds and blogs;
4.5. for our business purposes, including quality assurance, market research, developing and improving our products, enhancing our sites, identifying usage trends and measuring customer satisfaction;
4.6. in dealing with our third party service providers that provide services such as web hosting and moderating, e-mail and direct mail delivery and IT services and fulfilment houses; and
4.7. for other purposes disclosed to you when we collect your information.
4.8. We will take all reasonable steps to maintain the security and integrity of your personal information including through the use of access passwords, firewalls and requiring that our partners protect your personal information.
5. Links and third parties
5.1. This Policy does not cover, and we are not responsible for the practices of third parties, including any third parties that operate a website accessed through a link that appears on a Ninja Babies Pty Ltd website. This includes any social media platforms to which you post content related to our products.
6. Information collected through your feedback
6.1. Ninja Babies Pty Ltd will use the details you provide to us, including feedback given to our Consumer Advisory Service (whether by e-mail, telephone or letter) in order to provide you with the information, services and products necessary to satisfy your customer inquiry or complaint.
6.2. This may involve
6.2.1. sending a replacement product, information sheet or follow-up communication in relation to your inquiry or complaint.
6.2.2. monitoring repeat complaints about a particular Ninja Babies Pty Ltd product, and for internal product development, quality control and investigative purposes. Our investigations may require that we disclose your information to our global quality assurance personnel or third party consultants, so that the issue may be analysed and resolved as quickly and effectively as possible.
6.3. Please note that the personal information that you provide concerning use of our products may include sensitive information concerning your health or that of your family or another person. By providing such sensitive information to us you consent to the way in which we collect and use that information in accordance with this Policy. Before providing personal information relating to other persons to us, you must always obtain their consent and notify them of the location of this Policy.
6.4. We may also from time to time provide details of a serious complaint to the relevant supervisory government body (such as the Australian Competition and Consumer Commission and the Therapeutic Goods Administration) in order to meet our legal obligations and in the interests of public safety.
7. Information collected through promotions, market research and our websites
7.1. Ninja Babies Pty Ltd will use the personal information supplied to us via on-pack promotional materials, claim/entry forms, coupons, survey forms, questionnaires and through our websites for the purpose of providing incentives, prizes, samples and other promotional products, information and services. The information may be used for future promotional, marketing, research, product development and publicity purposes. You may restrict such use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.
7.2. We may share your personal information between different departments of Ninja Babies Pty Ltd or its global affiliates and with third parties such as marketing agencies who assist us with our promotional, marketing and research activities. We may also give your information including your name, e-mail, telephone number or postal addresses to a fulfilment house or distributor of our products in order to carry out your requests.
8. Cookies and passive information collection
9. Information collected through employment applications
9.1. In processing applications for employment, Ninja Babies Pty Ltd collects resumes, references, certificates of graduation and qualification and other personal information about candidates. We may also provide your application to a recruitment agency or contractor that may assist in reviewing applications we receive.
9.2. Letters and resumes sent to Ninja Babies Pty Ltd as part of an application for an advertised position, or sent to ascertain whether any positions are available, will be used to match applicants with available opportunities. If we consider that your application may be suitable to our current requirements, we, or a party acting on our behalf, will notify you and may also contact persons nominated by you as referees and ask them questions in relation to you. If your application is not suitable for our current requirements, but we feel that there may be a position for you in the future, we may keep a record of your application and contact you again if a suitable position becomes available. Please advise us if you prefer that we do not retain your information for this purpose.
10. Overseas disclosure
10.1. Your personal information may disclosed to Ninja Babies Pty Ltd’s affiliate companies or third party service providers located outside of Australia or New Zealand. It is likely that those overseas recipients will be located in the United States of America, Canada or Europe, though this list will change from time to time. If you provide your personal information to us in accordance with this Policy, you are taken to consent to the disclosure of your personal information to overseas recipients. As a result of your consent, Australian Privacy Principle 8.1 will not apply to the disclosure. Whilst we will make every reasonable effort to ensure that recipients of your information protect your personal information, we will not be obliged to ensure that overseas recipients comply with the Australian Privacy Principles or New Zealand Information Privacy Principles (as relevant).
11. How to access and correct your personal information or make a complaint
11.1. If you would like to review, correct, update or delete the personal information that we hold concerning you, or if have any questions or complaints concerning a possible breach of the Australian Privacy Principles or the New Zealand Information Privacy Principles please contact our Privacy Officer:
11.1.1. Mail: The Privacy Officer, Ninja Babies Pty Ltd, 9 Merimist Way, Kiels Mountain QLD 4559, Australia
11.1.2. E-mail: info@NinjaBabies.com.au
11.2. We will refer any complaints to our Privacy Officer to investigate and determine the steps we’ll take to resolve the complaint. We aim to acknowledge receipt of your complaint within five (5) working days. Additionally, we aim to address the complaint within fifteen (15) working days. Also, we may also request information from you to help us with our investigation.
12. Updates to this Policy
12.1. We may change this Policy from time to time and please note, the date on which the Policy was last updated is noted at the top of this page. Any changes to the Policy are effective from posting the revised Policy on this website.